Thursday, May 27, 2010

good talk

Before I Left on my Trip I Loaded-Up a "Wells Fargo" ATM Card as I've Done All Over the World on this Same Account. The Last Withdrawal I Made was at a "BBVA Bancomer, S.A." ATM Machine in the Mexico City Airport. After I Returned to this Country I Received my Bank Statement from Wells Fargo Showing not only the Charge of $204.96 for the 2600 Mexican Pesos that I Withdrew but also a Charge for $213.15 on the Same Machine Used Immediately Afterwards. I Went into a Wells Fargo Branch Office and Filed a Claim on May 10, 2010 for the Withdrawal that I didn't Make at the Mexico City Airport on April 22, 2010. Yesterday I Got My Mail and Saw that my Claim had been Denied in Part because they didn't receive the "Additional Information that We Requested of You." What That Meant was That they had Twice Tried to Contact Me at the Telephone Number that I Gave Them and Nobody Answered. This Letter Was Signed by Paul V. Tapia Vice President/Manager. I Went Into a Branch Office and Got on the Phone at the Number listed in the Letter and Spoke to "Kit," he Wouldn't Give his Last Name. Kit Said That it was "Physically Impossible" for Anyone Other Than Myself to Make a Withdrawal on the Same Machine for My Account Only 30 Seconds After I Had Made My Withdrawal, I Said It Happens All the Time. I Said If You Look at the Videotape at the ATM Machine You'll See Someone Other Than Myself Making the 2nd Withdrawal in that Time Frame---He Said that They Had Not Looked at the Videotape. This "Kit" Also Denied My Claim. My Letter States that One May Call 1-800-548-9554 and Speak to Any of the Claims Specialists, I'm Authorizing Any and All of My Readers to Act as My Agent in this Matter, Edward Stephen Preusse, Claim Number 30510100101. It Sure Looks Like Wells Fargo, Who Is Liable In the Event of Fraud, Is Being Dishonest.

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